Returns and Refunds Policy

Last updated: [Date]

We want you to be happy with your purchase. If you're not, here's how returns and refunds work.

Return window

You may request a return within 30 days of delivery for eligible items.

Free returns

Returns are free for most items, including when the product is defective, damaged, or not as described. For change-of-mind returns on eligible items, we offer free returns as shown on the product page. [If a seller charges return shipping for change-of-mind returns, state it here.]

Eligibility

To be eligible, items must be:

  • Unused, unwashed, and in original condition
  • In original packaging with all tags, accessories, manuals, and free gifts
  • Accompanied by proof of purchase (order number)

Items that cannot be returned

For hygiene, safety, and health reasons, the following are non-returnable unless defective, damaged, or incorrect:

  • Opened or used pet food, treats, and consumables
  • Personal care items and maternity/baby hygiene products (e.g., pillows, bath items) once unsealed or used
  • Custom-made or personalised items
  • Gift cards and downloadable products
  • Items marked "Non-returnable" on the product page

Baby and kids' products

Safety-related items (car seats, carriers, cradles) must be returned unused and in original condition. Toys with missing parts or signs of use may be refused.

Large and bulky items

Furniture and large items (e.g., coffee tables) may require special pickup. Please contact us before returning. Do not dispose of the original packaging.

How to start a return

  1. Email us at [email] or log in to your account and select Request a return.
  2. Include your order number, the item(s), the reason, and photos if the item is damaged or incorrect.
  3. We'll review within [2 business days] and send return instructions and a pickup or shipping label if approved.
  4. Pack the item securely and hand it to the courier or ship it as instructed.

Please do not send items back without approval. Returns sent without approval may not be processed.

Damaged, defective, or wrong items

Contact us within [7 days] of delivery with photos. We'll arrange a replacement or full refund, including shipping costs, at no charge to you.

Inspection and refunds

  • Once your return is received and inspected, we'll email you about the approval or rejection of your refund.
  • Approved refunds are issued to your original payment method within [5–7 business days]. Your bank or card issuer may take an additional [5–10 business days] to show the credit.
  • cash-on-delivery orders, refunds are issued in USD to your original payment method. If your bank or card uses a different currency, the final amount may vary slightly due to exchange rates or bank fees, which are beyond our control.
  • Original shipping charges are refunded only if the return is due to our or the seller's error. Return shipping labels are free for defective, damaged, or incorrect items.
  • If a return does not meet the conditions above, we may reject it or return it to you at your cost.

Exchanges

To exchange an item, return it and place a new order for the item you want. This is the fastest way to secure stock.

Order cancellations

You can cancel an order before it ships by contacting us at [email]. Once shipped, please use the return process.

Late or missing refunds

First check your bank account, then your card issuer, then your bank. If you still haven't received it after [10] business days, contact us at [email].

Contact us

[Store Name] | Email: [email] | Phone: [phone]