Terms and Conditions

Last updated: [Date]

Welcome to [Store Name]. By visiting our site or buying from us, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the site.

1. About us

[Store Name] is operated by [Legal business name], [address], India. We run an online marketplace where verified third-party sellers list products, and we facilitate orders, payments, and support.

2. Eligibility

You must be 18 or older, or use the site under the supervision of a parent or guardian, and be legally able to enter into a contract.

3. Your account

You are responsible for keeping your login details confidential and for all activity under your account. Provide accurate information and notify us immediately of any unauthorised use.

4. Marketplace and sellers

  • Products are sold by independent sellers. Seller names are shown on each product.
  • We verify sellers, but sellers are responsible for the accuracy of their listings, the quality of their products, and their own legal compliance.
  • We act as an intermediary and work to resolve any issues between you and a seller.

5. Products and descriptions

We try to display product details, images, and colours accurately. Actual colours may vary by screen, and minor variations may occur. We do not guarantee that descriptions are error-free. If a product is not as described, your remedy is a return or refund under our Returns and Refunds Policy.

6. Pricing and payment

  • All prices are listed in US Dollars (USD) and [include / exclude] applicable taxes.
  • Sales tax, VAT, or duties, where applicable, are calculated and shown at checkout.
  • We may change prices at any time, but changes won't affect orders already confirmed.
  • Discounts shown are calculated against the item's 30-day price history.
  • If a pricing error occurs, we may cancel the order and issue a full refund.
  • Payment must be completed through the methods offered at checkout.

7. Orders

Placing an order is an offer to buy. A contract is formed when we send an order confirmation. We may refuse or cancel an order due to stock issues, pricing errors, suspected fraud, or unserviceable addresses. If we cancel a paid order, you will be fully refunded.

8. Shipping, returns, and refunds

These are governed by our Shipping Policy and Returns and Refunds Policy, which form part of these Terms.

9. Promotions and coupons

Offers are valid for the stated period, cannot be combined unless specified, have no cash value, and can be withdrawn at any time. Misuse of offers may result in cancellation of orders or account suspension.

10. Product use and safety

Please read all product instructions and warnings. Baby, toy, and pet products must be used according to the manufacturer's guidance and age recommendations, with adult supervision where required. We are not liable for misuse of a product.

11. Prohibited activities

You agree not to:

  • Use the site for any unlawful purpose
  • Submit false information or fake reviews
  • Attempt to hack, disrupt, or gain unauthorised access to the site
  • Copy, scrape, or reuse site content without permission
  • Use the site for resale without our written consent

12. Intellectual property

All content on this site, including logos, text, graphics, and design, belongs to [Store Name] or its sellers and licensors and is protected by law. You may not use it without written permission.

13. Reviews and user content

By posting a review or content, you grant us a non-exclusive, royalty-free right to display it on our site and marketing. Content must be honest, lawful, and not offensive. We may remove content at our discretion.

14. Disclaimer of warranties

The site and products are provided "as is" and "as available," to the extent permitted by law. We do not guarantee uninterrupted or error-free access. Manufacturer warranties, where applicable, are provided by the manufacturer or seller.

15. Limitation of liability

To the maximum extent permitted by law, [Store Name] is not liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing here limits your rights under applicable consumer protection laws.

16. Indemnity

You agree to indemnify [Store Name] against claims arising from your breach of these Terms or misuse of the site.

17. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, pandemics, or government action.

18. Privacy

Your use of the site is also governed by our Privacy Policy.

19. Changes to these Terms

We may update these Terms at any time. Changes take effect when posted. Continued use of the site means you accept them.

20. Governing law and jurisdiction

If your business is in the US: These Terms are governed by the laws of the State of [State], USA, without regard to conflict-of-law rules. Disputes shall be resolved in the courts of [County, State].

21. Grievance redressal

For complaints, contact our Grievance Officer: [Name], [email], [phone]. We acknowledge complaints within 48 hours and aim to resolve them within [30] days.

22. Contact

[Store Name] | [Legal business name] | [Address] | [Email] | [Phone]